Terms of Sale - Returns/Warranty Work

All shipping charges, duties and taxes (if any), are the sole responsibility of the recipient and not Despatch Junction, Inc. Any refused shipments that get returned to Despatch Junction, Inc. will be billed for all of these fees going and coming.

Returns will only be accepted within the first 15 days of the receipt of merchandise. All returns will be subject to a 10% restocking fee. Returns exchanged for new merchandise or a store credit will not be charged a restocking fee. S/H is not refundable. All returns must be in the original package in original condition and must include all the original manuals and paperwork, etc. No exceptions please.

The customer is responsible for all shipping charges on returns. We cannot accept any postage dues, COD's and no shipping credits will be issued. Please pack the merchandise safely so it reaches us in the same condition it reached you. Upon receiving your AUTHORIZED return, your account will be credited back the purchase price minus the restocking fee if applicable. S/H will not be refunded. If you need warranty work or a replacement, please contact the manufacturer. We will gladly help you get contact information. If you still have any questions regarding returns, please feel free to contact us at manager@djunction.com or (888) 259-3024.

Shipping:

Despatch Junction uses Federal Express as its shipping service.  Although most of our items are shipped via Federal Express, we do use the United States Postal Service for some shipments.

As many online merchants who offer FREE SHIPPING hide their shipping costs within the price of their items, we strive to provide a balance between shipping and item cost.  Currently, our shipping charges are as follows:

Order total (USD), Contiguous United States:

$.01 - $100.00 - $7.50 FLAT
$101.00 - 150.00 - 8.50 FLAT
$151.00 - $250.00 - 10.50 FLAT
$251.00 and up - $20.00 FLAT